PAS the new bandit company?

[Naked Strat Brat]

Paid for order and zero responses to them for any information regarding the order. They no longer have anyone answering their phones. Been long enough since I made the purchase, they have my money same day of my purchase. I no longer care to do business with them, they destroyed any desire of that. So now I have to use paypal to go after them for my money, I use paypal instead of credit card for this type of purchase. I am aware they sold a ton of stuff. Not my fault nor should they make it my problem. So I have to label them as the new bandit company. It is due really to poor business management and a total lack of concern to the public whom they obtain their income from. Three days I have contacted them by messages and not any reply. Three days no phone answering. As soon as they do give me my money back, I will find another source for a guitar if I even want another one.

My wife says they should use a different set of letters instead of PAS...LOL! Yeow!

 

[Naked Strat Brat]

Well a letter email from PAS says so sorry and getting refund. Now I can be at ease over this ordeal. Saying they were sorry gave it a nice touch. But I will not trust doing business with them again.

 

[Ace38]

Exactly the type of reviews that I saw online that made me decide it was worth $50 more to buy my contemporary from someone on reverb over a "new" one on PAS. Still, since people are getting guitars as we've seen on here, I'm not so sure they're trying to rip anyone off, they're just very poor at their jobs.

 

[blackspider57]

Had my experience been the same as yours, I would certainly feel the same way.
Unacceptable!

However my experience has been the complete opposite, so I conclude that they are a single store, and are completely overwhelmed with the response to these blowout deals.

Not an excuse, but a valid reason as to why.
My last guitar was ordered last night, and this morning a shipped notification was in my email, as has been the case with all 13 orders I have placed.

Good to hear that you received an apology, as I am sure their intention was not to lose a potential customer.

As the old Head and Shoulders commercial used to say, "You never get a second chance to make a first good impression", and clearly they did not serve you well.

 

[porkpie]

I ordered a jazzmaster Thursday afternoon. Friday morning I got an email saying my item had shipped. Checked it and it said label created but not actually shipped yet. Just checked a few minutes ago and it's the same, Fedex doesn't have the package. So we'll see what happens Monday. I used paypal also so I'm not worried about getting my money back but I really want that guitar.

https://www.proaudiostar.com/used-squier-affinity-series-jazzmaster-burgundy-mist-w-laurel-fb.html

 

[Randall E]

This time of year that happens often with FedEx and shippers. I believe the seller makes a label and notifies FedEx of an upcoming pickup. However, when that label finally gets attached to the box is a different story.

 

[Syco]

It also depends on how fast they fill the trailer up before Fedex/UPS picks it up .

 

[Dr Improbable]

Stuff ships slow this time of the year. Gotta be patient. Believe me, I have been that anxious customer. Good luck!

 

[blackspider57]

Just think "Pony Express" and suddenly everything feels like it gets to you quickly
P.S. I hate waiting as well.

 

[ChefYetti]

Giving the upcoming holiday, massive sale, and recent existing shipping issues…I’d expect to wait a little bit.

 

[backporchmusic]

I ordered 4 in the first round, they were at my door within 4 days. Ordered 1 more, it arrived in about the same time frame.

I didn't email or otherwise communicate with them, but so far my experience was positive.

 

[Ralph124C41]

Just think "Pony Express" and suddenly everything feels like it gets to you quickly
P.S. I hate waiting as well.

I used Pony Express once. My pony came damaged and it was hard to get a refund. LOL

 

[usclassic]

I made a deal with them through eBay. They responded to my low offer same day and sent FedEx tracking number today. I think they are just too busy because of the super low prices.

 

[DougMen]

I ordered a jazzmaster Thursday afternoon. Friday morning I got an email saying my item had shipped. Checked it and it said label created but not actually shipped yet. Just checked a few minutes ago and it's the same, Fedex doesn't have the package. So we'll see what happens Monday. I used paypal also so I'm not worried about getting my money back but I really want that guitar.

https://www.proaudiostar.com/used-squier-affinity-series-jazzmaster-burgundy-mist-w-laurel-fb.html

I see that often lately, where carriers don't properly update their tracking info. I've bought pedals on Ebay where I see that same message for several days, and then the item shows up in my mailbox after 4 or 5 days, lol.

 

[13druber]

I've bought 3, separate orders, and had them in 3 days. No problems with any of the gear. I have not had to contact them so I can't speak on that, but I would buy from them again anytime. They are ok in my book.

 

[DougMen]

Judging from all the positive responses from most here, I think they just got overwhelmed by the huge influx of orders in response to their sale. After all, this is a country of 360 million people, and I'm sure there were many more people that aren't Squier Talk members that were also placing orders with them. After all, besides their amazing sale going on, this is also the holiday season, when buying increases exponentially, and they probably have a big increase in orders, even on items that aren't part of their big sale.

 

[TimTheViking]

I dealt with then awhile back on eBay on a B-stock. I made a lower offer that they accepted. It was shipped right away. It arrive undamaged but the neck didn't fit right in the slot and neck was concave where it should have been flat to match the body. I had no trouble returning it.

Ordered a Paranormal Toranado about 8:15 Friday night. Got a shipping email at 2:00 am today. (Sunday morning) Arrival says Tuesday. However the status is only label created. I have no idea how their logistics work. In my imagination it means the label was created and stuck on the box and is waiting for the FedEx truck to pick it up. But just may be fantasy.

 

[Eddie]

They seem to be having issues with refunds. Many people are hitting submit at the same time on sold out items.

If I don't see the refund on the credit card tomorrow, I'll call the credit card company.

But my first two guitars shipped a day after I ordered. So I can't really complain. I'm certain they're overwhelmed.

 

[Eddie]

I dealt with then awhile back on eBay on a B-stock. I made a lower offer that they accepted. It was shipped right away. It arrive undamaged but the neck didn't fit right in the slot and neck was concave where it should have been flat to match the body. I had no trouble returning it.

Ordered a Paranormal Toranado about 8:15 Friday night. Got a shipping email at 2:00 am today. (Sunday morning) Arrival says Tuesday. However the status is only label created. I have no idea how their logistics work. In my imagination it means the label was created and stuck on the box and is waiting for the FedEx truck to pick it up. But just may be fantasy.

Yeah, the label is on the box and the box is ready for Fedex pick up.

 

[blackspider57]

Yeah, the label is on the box and the box is ready for Fedex pick up.

I have a label sitting on a box!